The BASF Coatings Technical Support Center includes the BASF Industrial Coatings Customer Care center in Whitehouse, Ohio and the Color Lab in Decatur, Alabama. The Customer Care Center serves as the business’s
focal point for processing customer orders, providing technical
information, managing business-related inquiries and strengthening
relations between BASF and its customers. The Lab helps to
make sure that BASF customers can count on precise color standards
in their production line.
The Customer Care Center can be reached at (888) 895-2273
from 7:00 A.M. to 5:00 P.M. Eastern Time. The Center also
maintains a 24-hour emergency number, which can be accessed
after normal business hours by calling the Center’s
888 number.
The Customer Care Center is staffed by highly trained and
professional Customer Service Representatives, and its functions
include:
 |
Order processing
and fulfillment, from receipt of order to product delivery |
| |
Providing an interface between customers
and key BASF sales, marketing, logistics, credit and manufacturing
staff |
| |
Providing links between
customers and third-party entities such as warehouses,
carriers and terminals |
| |
Investigating complaints and problems,
and recommending solutions |
| |
Helping customers resolve
transactional issues involving credit, terms, etc. |
The Color Matching Lab can be reached at (256) 584-5374 8:00 A.M. to 4:30 P.M. Central Standard Time.
