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Virtual Assistant Chatbot Terms of Use


BASF Canada Inc., Mississauga, Ontario, Canada, (hereinafter referred to as "BASF" or "We") provides you with an online virtual assistant chatbot supporting the webpages of (the “Site”). Our virtual assistant chatbot supports the visitor with general information and references regarding BASF product and services. The chat always takes place bilaterally, other users cannot read the conversation. Apart from the costs for an internet connection, there are no charges. The following conditions apply to the use of the virtual assistant chatbot, i.e. the online consultation with the help of the chatbot. BASF is entitled to any rights to or from the platform. Please read the following terms of use before starting a chat.

Terms of use

After clicking on the “BASF Canada Virtual Assistant Chat”, the chat interface opens, and you will be greeted and informed about the terms of use. You accept the terms of use if you have submitted a question in the chat or if you click on one of the buttons displayed in the selection menu of the chat. You can end the chat at any time by closing the open window of the chat dialog. You can revoke your consent at any time.

The posting or any other provision of unlawful, criminal, abusive, obscene, vulgar, slanderous, hateful, threatening, abusive, harmful to minors, discriminatory, racist, hateful, sexually-oriented, pornographic or otherwise objectionable material, which violates the rights of other persons - in particular infringe copyright or other intellectual property rights which could damage the reputation of BASF or BASF Group companies or their respective representatives or which violate applicable law - in a chat is prohibited. BASF may end a chat or discontinue the offer at any time. There is no legal entitlement to a consulting chat.


BASF provides online advice using a chat with reasonable care and in existing form. BASF makes no warranties, representations, guarantees or other representations whatsoever as to the validity, accuracy, reliability, fitness for a particular purpose, or completeness of the BASF Content or the Advisory or Dialogue Content or as to the availability or availability of the advice offered, and BASF disclaims all liability associated therewith to the extent permitted by applicable law. Sale of BASF products are subject to BASF’s General Terms and Conditions of Sale. BASF’s Terms and Conditions of Sale are subject to change, and may not be up to date as of the date posted.


BASF may change these Terms of Use at any time without notice. The amended Terms of Use shall become effective upon publication. The continued use of the Site by the User constitutes his/her continued acceptance of the modified Terms of Use. BASF may, in its sole discretion and without liability, modify and/or discontinue operation of all or portions of this chatbot at any time without notice and assumes no responsibility to update the Site.