Help
GENERAL
Who can use the app?
The submission of a certificate of incapacity for work is possible for a maximum of 14 days after admission.
The user will then be informed that the processing period has expired.
In such a case, please contact HRdirek/HRContact directly.
Where can I download the app?
The HRdirekt app can be downloaded via the Google Play Store or the BASF company portal (for business smartphones Android & iOS).
You can easily find the app using the search term "BASF HRdirekt" or use the following links on your smartphone:
Google:
https://on.basf.com/HRdirektGoogle
For installation on a private Apple device, please visit the HR Kiosk.
How do I install the app on a private Apple (iOS) device?
It is not possible to purchase an enterprise app directly from the Apple App Store. To do this, you must redeem an App Store code once*.
To generate such a code, visit the HR Kiosk on a BASF computer. Then navigate to the following location:
BASF SE:
Employees -> Work Environment -> HRdirekt App
Germany:
Employees -> My data -> HRdirekt App
For installation on a managed Apple (iOS) device, please use the BASF Corporate Portal.
*it may happen that the Apple App "iTunes Store" (installed by default) is required.
How do I register?
- Login on BASF computer at HR Kiosk
- Open registration link with the smartcard inserted
- Scan QR-Code with the HRdirekt App; if necessary, click on "TOTP Registration" in advance
The necessary registration must be made once before the first use on a BASF computer with a smartcard.
To do this, log on to the HR Kiosk and call up the QR code for registering the HRdirekt app.
Once you have accepted the terms of use, you can scan the QR code with the app and register without any problems.
Alternatively, you can also call up the following link directly on a BASF computer with a smart card: https://on.basf.com/HRdirektRegistration
The QR code / barcode for registration can not be scanned with my Android device
(e.g. Samsung Galaxy S10).
It is possible that in some Android devices, the QR code is not recognized for registration.
The reason for this are the different camera lenses (e.g., wide-angle lens, tele-angle lens, etc.) in the device.
We are currently working on a general solution! For a short-term solution, please follow this guide:
- Open the HRdirect app and scan the QR code for registration.
- If this does not work, switch to the camera app on your device. Note that the HRdirect app stays open in the background.
- Within the camera app, only change the zoom setting to any value.
- Go back to the HRdirect app and try to scan the QR code again. The code recognition should now be easily possible.
- Alternatively, it can help to print the page with the QR code and scan the code directly from the paper.
How do I login?
Please use your known login data for the HR Kiosk (BASF User ID + password) to log in (after one-time registration).
What happens if I forget my BASF user ID or password?
In the app itself there are no possibilities to restore forgotten login data.
Please use the available functionalities in the BASF Intranet.
Which devices/smartphones are supported?
The app is only available for Apple and Android smartphones and tablets.
Windows smartphones, computers and laptops are not supported.
iOS (Apple):
- from version 11
- as of iPhone 5s or iPad Air 2
Android (Google):
- from version 5.0
- Camera: min. 8 MP
- CPU: min. 2 GHz
- RAM: min. 2 GB
- Unsupported devices are listed here.
Can I use the app on multiple devices?
Yes! You can use the app on several devices. To do this, you must register each device using the QR code.
Can I export/externally save the data?
No, it is not possible to export data or store it externally, for example in a cloud storage.
HR-SERVICES / SUBMIT DOCUMENTS
Which documents can I submit with the app?
In this first version of the app, you can only submit incapacity for work certificates.
Further document types will follow in future updates of the app.
Important:
"Medical certificates for a child's illness" cannot be submitted via the app.
How do I submit documents?
- Login to the app
- Open "My Documents"
- Press "Submit new document" button
- Select the desired document type
- Capture the document with the camera. The app gives instructions on how to hold your smartphone and then triggers automatically.
- Validate the automatically captured data and send it afterwards.
Can I submit several certificates together with the app?
If several certificates are available, please submit them individually.
What do I have to consider while capturing documents?
Preparing
Place the smoothed document on a horizontal, flat background from which it stands out well (contrast). The folded edges in particular often cause erroneous images. Ensure good lighting conditions.
Photograph
Position the smartphone horizontally above the document. Hold the device so that the document is completely visible within the blue frame. The document edges should be as close as possible to the frame.
Check
After taking a picture, check that the document has been captured completely and is clearly legible (sharp). If necessary, repeat the recording or correct it by cropping.
What do the different statuses in the app mean?
Design saved: The certificate of incapacity for work was analyzed in the app, but not yet sent.
Document sent: The certificate of incapacity for work was successfully sent and processed, including verified metadata.
How long does it take for my certificate of incapacity for work to be processed?
Within 4 hours your certificate of incapacity for work will be processed in the BASF systems and will be visible to you the next day in the HR Kiosk (time statement).
Will I receive a notification when my submission has been processed?
No, as soon as the document has been successfully sent (status in the app), processing is triggered and no separate notification takes place.
Can I submit the certificate of incapacity for work from colleagues/other persons?
No, a certificate of incapacity for work can only be submitted for yourself.
Can I destroy the original document after submission by app?
We recommend that you keep the original document for 3 months in order to be prepared for possible queries.
Do I also have to submit the document by post?
No, a submission via app is completely sufficient.
My certificate is not fully displayed after photographing. What should I do now?
If your certificate is not completely displayed after you have photographed it, you can edit the image section immediately after taking the picture and enlarge it using the "Crop" function, for example.
In the worst case, you would have to repeat the recording.
What happens if the transmission fails?
If the transmission fails, the captured documents are saved as a draft.
It can happen that the server is not accessible for a short time or the smartphone does not have a sufficient internet connection.
Please try again at a later time if necessary.
How long can I subsequently submit a saved draft?
The submission of a certificate of incapacity for work is possible for a maximum of 14 days after admission.
The user will then be informed that the processing period has expired.
In such a case, please contact HRdirek/HRContact directly.
SECURITY
Is my data secure while it is transferred to BASF?
Yes! The captured documents are already stored in encrypted form within the app. In addition, the data is encrypted and thus securely transmitted to BASF for further processing.
Which data is stored on my device?
The captured documents are only visible within the app and do not appear in the picture gallery of your device. All data and documents are encrypted in the app.
ERROR MESSAGES
Login failed! Please check your credentials and whether the device time is set to automatic.
Please check that your credentials (BASF User ID + password) are correct. It is also important that your device time is set to automatic. This ensures that it is not possible to access personal data.
Your document could not be sent. Please try again later.
This error can have various causes. Please check if you are connected to the internet at all. If the problem persists, please save your document as a draft and try again later.
Processing period expired
The submission of a certificate of incapacity for work is possible for a maximum of 14 days after admission.
The user will then be informed that the processing period has expired.
In such a case, please contact HRdirek/HRContact directly.
Error: mobile data transfer deactivated
You have activated the transmission of data exclusively with Wi-Fi in the settings. Please establish a wifi connection or activate the transfer with mobile data in the settings menu of the app.
HELP UND SUPPORT
Who should I contact in case of problems or errors?
If any problems or errors occur, please contact HRdirekt/HRcontact:
For Ludwigshafen - (0) 0621 60 - 95000 // Please select 1 for time management in the announcement or hrdirekt-zeitwirtschaft@basf.com
For Germany - (0) 00800 2222 0000 or hrcontact@basf.com