Help

The submission of a certificate of incapacity for work is possible for a maximum of 14 days after admission.

The user will then be informed that the processing period has expired. 

In such a case, please contact HRdirek/HRContact directly.

The HRdirekt app can be downloaded via the Google Play Store or the BASF company portal (for business smartphones Android & iOS).
You can easily find the app using the search term "BASF HRdirekt" or use the following links on your smartphone:

Google:
https://on.basf.com/HRdirektGoogle

For installation on a private Apple device, please visit the HR Kiosk.

It is not possible to purchase an enterprise app directly from the Apple App Store. To do this, you must redeem an App Store code once*.
To generate such a code, visit the HR Kiosk on a BASF computer. Then navigate to the following location:

BASF SE:
Employees -> Work Environment -> HRdirekt App

Germany:
Employees -> My data -> HRdirekt App

For installation on a managed Apple (iOS) device, please use the BASF Corporate Portal.

*it may happen that the Apple App "iTunes Store" (installed by default) is required. 

1. Login on BASF computer at HR Kiosk
2. Open registration link with the smartcard inserted
3. Scan QR-Code with the HRdirekt App; if necessary, click on "TOTP Registration" in advance

The necessary registration must be made once before the first use on a BASF computer with a smartcard.

To do this, log on to the HR Kiosk and call up the QR code for registering the HRdirekt app.

Once you have accepted the terms of use, you can scan the QR code with the app and register without any problems.

Alternatively, you can also call up the following link directly on a BASF computer with a smart card: https://on.basf.com/HRdirektRegistration

It is possible that in some Android devices, the QR code is not recognized for registration.

The reason for this are the different camera lenses (e.g., wide-angle lens, tele-angle lens, etc.) in the device.

We are currently working on a general solution! For a short-term solution, please follow this guide:

1. Open the HRdirect app and scan the QR code for registration.
   
   
2. If this does not work, switch to the camera app on your device. Note that the HRdirect app stays open in the background.
     
3. Within the camera app, only change the zoom setting to any value.
   
   
4. Go back to the HRdirect app and try to scan the QR code again. The code recognition should now be easily possible.
     

• Alternatively, it can help to print the page with the QR code and scan the code directly from the paper.

Please use your known login data for the HR Kiosk (BASF User ID + password) to log in (after one-time registration).

In the app itself there are no possibilities to restore forgotten login data.

Please use the available functionalities in the BASF Intranet.

The app is only available for Apple and Android smartphones and tablets. 

Windows smartphones, computers and laptops are not supported.

iOS (Apple):

• from version 11
• as of iPhone 5s or iPad Air 2

Android (Google):

• from version 5.0
• Camera: min. 8 MP
• CPU: min. 2 GHz
• RAM: min. 2 GB
• Unsupported devices are listed here.

Yes! You can use the app on several devices. To do this, you must register each device using the QR code.

No, it is not possible to export data or store it externally, for example in a cloud storage.

In this first version of the app, you can only submit incapacity for work certificates.

Further document types will follow in future updates of the app.

Important:

"Medical certificates for a child's illness" cannot be submitted via the app.

1. Login to the app
2. Open "My Documents"
3. Press "Submit new document" button
4. Select the desired document type
5. Capture the document with the camera. The app gives instructions on how to hold your smartphone and then triggers automatically.
6. Validate the automatically captured data and send it afterwards.

If several certificates are available, please submit them individually.

Preparing

Place the smoothed document on a horizontal, flat background from which it stands out well (contrast). The folded edges in particular often cause erroneous images. Ensure good lighting conditions.

Photograph

Position the smartphone horizontally above the document. Hold the device so that the document is completely visible within the blue frame. The document edges should be as close as possible to the frame.

Check

After taking a picture, check that the document has been captured completely and is clearly legible (sharp). If necessary, repeat the recording or correct it by cropping.

Design saved: The certificate of incapacity for work was analyzed in the app, but not yet sent.

Document sent: The certificate of incapacity for work was successfully sent and processed, including verified metadata.

Within 4 hours your certificate of incapacity for work will be processed in the BASF systems and will be visible to you the next day in the HR Kiosk (time statement).

No, as soon as the document has been successfully sent (status in the app), processing is triggered and no separate notification takes place.

No, a certificate of incapacity for work can only be submitted for yourself.

We recommend that you keep the original document for 3 months in order to be prepared for possible queries.

No, a submission via app is completely sufficient.

If your certificate is not completely displayed after you have photographed it, you can edit the image section immediately after taking the picture and enlarge it using the "Crop" function, for example.

In the worst case, you would have to repeat the recording.

If the transmission fails, the captured documents are saved as a draft.

It can happen that the server is not accessible for a short time or the smartphone does not have a sufficient internet connection.

Please try again at a later time if necessary.

The submission of a certificate of incapacity for work is possible for a maximum of 14 days after admission.

The user will then be informed that the processing period has expired. 

In such a case, please contact HRdirek/HRContact directly.

Yes! The captured documents are already stored in encrypted form within the app. In addition, the data is encrypted and thus securely transmitted to BASF for further processing.

The captured documents are only visible within the app and do not appear in the picture gallery of your device. All data and documents are encrypted in the app.

Please check that your credentials (BASF User ID + password) are correct. It is also important that your device time is set to automatic. This ensures that it is not possible to access personal data.

This error can have various causes. Please check if you are connected to the internet at all. If the problem persists, please save your document as a draft and try again later.

The submission of a certificate of incapacity for work is possible for a maximum of 14 days after admission.

The user will then be informed that the processing period has expired. 

In such a case, please contact HRdirek/HRContact directly.

You have activated the transmission of data exclusively with Wi-Fi in the settings. Please establish a wifi connection or activate the transfer with mobile data in the settings menu of the app.