We offer worldwide operational-level grievance and/or complaint mechanisms. We take on critical questions and listen to all grievances. We ensure that all concerns that are brought forward to us are addressed. We strive for appropriate remediation by the responsible party.
We encourage and foster open dialogue with all our stakeholders to develop a mutual understanding of relevant topics and to allow for a meaningful consultation. We connect to create value in societies. In a collaborative way, we strive to reduce negative and to optimize positive effects. Therefore, one element of our grievance and complaints mechanism are the Community Advisory Panels installed near several of BASF’s production sites.
We offer communication channels for all affected individuals, for own employees, business partners and their employees, and the general public affected by our operations. Our grievance hotline via e-mail or phone is another element of our global our grievance and complaints mechanism.