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Terms of Use // 

Data Protection and Privacy Information, HR Chatbot

HR chatbot for employees


BASF SE, Carl-Bosch-Straße 38, 67056 Ludwigshafen am Rhein, Germany (“BASF” or “we”) provides a chat function to its employees on the intranet. This function is offered by Insiders Technologies GmbH on behalf of BASF.

Our chat function supports you 24 hours a day with general questions relating to HR topics. If the chatbot is unable to answer your inquiry, a ticket is opened and the matter is turned over to the experts in Berlin, who will then answer the inquiry the usual way, via HR Kiosk. 

The chat log is stored in the CRM system on BASF’s side so that the Direct Inquiry staff know what has been asked before when new inquiries come in. This is similar to the procedure used today when phone calls are received in Berlin.

The terms set out below apply to the use of the chat function. By using the chat function, you agree to these terms. Please read the terms of use below before starting a chat.


Terms of use

After you click on “Chatbot Alex” or similar links, the chatbot will say hello. You accept the terms of use by submitting a question within the chat or clicking one of the buttons displayed in the chatbot’s selection menu. You can end the chat at any time by closing the open window for the chat dialogue. You can withdraw your consent at any time.

Posting or otherwise providing content that is unlawful, criminal, abusive, obscene, vulgar, or libelous, incites hatred or is threatening, insulting, potentially harmful to youth, discriminatory, or racist or glorifies violence or content that is sexual in nature or pornographic or any other content that infringes the rights of other persons – particularly infringements of copyright or other intellectual property rights – that may harm the image of BASF or the BASF Group companies or their respective representatives or violates applicable law within a chat is prohibited.

BASF has the right to terminate the chat or discontinue offering this function at any time. There is no legal claim to an advising chat.

The online advising feature using a chat is provided by BASF with reasonable care and in the existing form. BASF makes no guarantees, representations or warranties or other declarations whatsoever regarding the validity, accuracy, reliability or completeness of the BASF content or advising or dialogue content or regarding the availability or accessibility of the advice offered.

As a basic principle, BASF’s liability for damage and/or losses is geared toward the statutory provisions. In the event of a breach of essential contractual duties through ordinary negligence, BASF’s liability is, however, limited to providing compensation for the damage and/or losses that are typically foreseeable. BASF assumes no liability in the event of a breach of non-essential contractual duties through ordinary negligence. The foregoing limitations of liability do not apply in cases of loss of life, bodily injury, or impairment of health.

BASF is permitted to amend these terms of use without notice at any time. The amended terms enter into force as of publication thereof. Continued use of the site by the user indicates the user’s continuing consent, including to the amended terms.

BASF is permitted to modify this site in whole or in part at its own discretion and without assuming any liability at any time without notice and/or discontinue operation thereof and is not obligated to update the site.

These terms of use and any and all disputes arising out of or in connection with these terms of use are subject to the laws of the Federal Republic of Germany, to the exclusion of the German provision on conflict of laws. The sole place of jurisdiction is Ludwigshafen am Rhein, Germany.

Information on the processing of your data

This information represents a supplement to the information on data protection within the scope of your employment, which you can access here.

With regard to the controller, the data protection officer, and your rights, please see the information on data protection mentioned above.

Participation in a chat is voluntary. You can also use the Direct Inquiry function. It is entirely up to you which personal data you provide about yourself within the scope of the chat. The data you provide will be used by BASF SE or third parties commissioned by it exclusively to perform personnel administration, advising and quality assurance concerning the advice provided.

The data are transferred with encryption. Our processors use technical and organizational security measures to protect the data against intentional or accidental tampering, access by unauthorized persons, changes, loss, and destruction. All security measures and compliance with data protection and privacy laws and regulations are regularly audited by an independent body.

Use of your data and legal basis for processing

The legal basis for the processing of your personal data is for processing within the scope of your employment pursuant to point (b) of Article 6(1) GDPR. We use your personal data only to answer your questions or implement the changes to your personnel information that you request. The chat log is stored in the CRM system for documentation purposes and for any further processing that may be necessary. If you enter particular personal data in the chat, the processing of these data takes place on the basis of point (b) of Article 9(2) GDPR.

We also use the entries for quality assurance. We strive to anonymize the entries. To the extent that this has not been possible, we process your personal data on the basis of point (f) of Article 6(1) GDPR. Our interest in so doing lies in continuously improving the service we offer as part of the chat function.

If you contact us using the chat function, the relevant chat log is stored by our service providers (processors) in specially protected data centers in Germany and erased after a maximum of 12 months.

The only data used to implement the chat are the data necessary for the advising service or to handle your inquiry or concern.

We agree not to publish your data or disclose them to third parties. Our cloud service providers for the provision of the chat function are contractually obligated to comply with all provisions of data protection and privacy law on a strict basis. They are also obligated to handle your data with care and not to use them for their own purposes or disclose them to third parties.


As of November 2019